Reference

Terms and Conditions That Apply to Your lukyjili Account

These terms set out what you agree to when you open and use a lukyjili account, including how payments via GCash, Maya, and InstaPay are handled and what rules apply to your activity on the platform.

Account eligibility rulesGCash, Maya & InstaPay payment termsWithdrawal and verification processAccount suspension and closureHow to raise a dispute
lukyjili Terms and Conditions That Apply to Your lukyjili Account
HOW WE HANDLE THIS

Account Security, Data and Your Rights Under These Terms

We keep your account data secure using encryption in transit and at rest. Access to your account requires your registered mobile number and a one-time PIN sent via SMS — this OTP step applies each time you log in from an unrecognised device. We retain transaction records, including GCash and Maya deposit confirmations and InstaPay transfer logs, for the period required under applicable Philippine data-retention obligations. You can request a copy of your account data or ask us to correct inaccurate records by contacting support through live chat or email.

OTP Login Security Every new-device login triggers an SMS one-time PIN to your registered number. This step protects your account from unauthorised access even if your password is compromised.
Transaction Record Retention We store GCash, Maya, and InstaPay transaction logs for the period required by applicable local obligations. You can request your records through the account dashboard at any time.
Data Correction Rights If any personal detail on your account is incorrect, contact support via live chat or email. We will review and update the record after verifying your identity through our standard account-check process.
Dispute Resolution Path Raise a payment or account dispute through live chat first. If unresolved, submit a formal written complaint via email and we will respond within the timeframe stated in our complaints procedure.
TERMS CONTACT

Reach Us About These Terms

Team online

Live Chat

Open the chat icon from any page in your account. Our team can clarify any clause in these terms and help you understand how a rule applies to your specific situation.

Email Support

Send a written query to our support address found in the Contact section of your account dashboard. Email works well for detailed questions about account decisions or payment disputes.

Account Help Centre

Your account dashboard includes a Help section where common terms questions are answered — covering GCash deposit rules, withdrawal verification steps, and account-closure procedures.

Common Questions About These Terms

Below are the questions we hear most often about how these terms apply to your account — from payment rules to account closure and data access. If your question is not covered here, live chat is the fastest way to get a direct answer.

We will post any changes on this page with the effective date noted. Continuing to use your account after that date means you accept the revised terms. Check this page periodically for updates.

Yes. All deposits — whether made via GCash, Maya, or InstaPay — are subject to these terms, including any limits your e-wallet provider applies independently on their end.

If we close your account for a terms breach, the balance is reviewed as part of our account-integrity process. If you request voluntary closure, any verified withdrawable balance is returned to your registered e-wallet.

Contact support via live chat or email from your registered account. We will verify your identity and provide the data held on your account within the timeframe required under applicable Philippine law.

No. Your account is strictly personal under these terms. Sharing access or operating duplicate accounts may result in suspension. Each person must open and use their own individual account.

Start with live chat for a quick review. If the matter is unresolved, submit a formal written complaint by email. We will respond according to the complaints timeframe set out in our procedures.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.