Reference

How lukyjili Handles Your Personal Information

This Privacy Policy tells you exactly what data we collect when you open an account, make a deposit via GCash, Maya, or InstaPay, and use the platform — and how we keep that data secure.

Account data protectionGCash, Maya, InstaPay transaction privacyYour right to access and updateCookie and device data clarityPhilippines-relevant jurisdiction

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DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Account security and data hygiene are handled as part of the same system. Every session on the platform runs over an encrypted connection, and login events that look out of pattern — new device, unfamiliar location — trigger an OTP verification step to your registered mobile number before access is granted. We review our data handling practices when our processes change and update this policy accordingly.

Encrypted Connections All data sent between your device and our servers — including GCash and Maya deposit confirmations — travels over SSL encryption. Nothing moves in plain text.

Cookie Use We use session cookies to keep you logged in and preference cookies to remember your language and display settings. We do not use advertising cookies to track you across other sites.

Retention and Deletion Account records are held for as long as legally required after closure. Once the retention period lapses, personal data not needed for compliance is deleted from active systems.

Your Access Rights You can request a copy of the personal data we hold, ask us to correct inaccuracies, or ask for erasure where the law in the Philippines permits it — use any contact channel listed above.

REACH US ABOUT PRIVACY

Contact Channels for Data and Privacy Requests

If you want to access, correct, or delete the personal data we hold on your account, reach out through any of the channels below. Our team handles privacy requests separately from general account support — mention your registered mobile number or e-mail so we can locate your record quickly and respond without asking for the same details twice.

Team online

Live Chat

Start a live chat session from the account dashboard. Identify yourself as contacting about a privacy or data request and our team will route it to the right queue.

Email Support

Send a written request to our support address found in your account settings. Include your registered e-mail and a brief description of the data action you need.

Account Help Portal

Log in, open the Help section, and choose the Data and Privacy category. You can submit a form there for access, correction, or deletion requests tied to your account.

What We Collect and Why We Collect It

lukyjili Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

When you create an account, we collect the registration details you provide — name, contact number, and e-mail address. When you fund your account through GCash, Maya, or InstaPay, our payment processor logs the transaction reference and amount; we do not store your full e-wallet credentials

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or PIN on our servers. We also collect device and session data — browser type, operating system, and IP address — to keep your account secure and detect unusual login activity. Usage data, such as which sections of the platform you visit and how long you
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spend in them, helps us improve load times on mobile. We do not sell your personal information to third parties. Data shared with payment processors like GCash, Maya, and InstaPay is limited to what is needed to complete the transaction and is governed by those providers'
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own privacy terms. We retain your account data for as long as your account remains active and for a period afterward as required by applicable law in the Philippines. If you close your account, you can request deletion of personal data that is not required for
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legal or regulatory retention. Availability of this service depends on local law and applies only to eligible players.

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Common Questions About Your Data on lukyjili

These are the questions we hear most often from account holders about how their personal information is collected, stored, and handled. If your question is not covered here, use the live chat or email channel to ask directly.

No. We never store your e-wallet PIN or full account credentials. Only the transaction reference and amount are logged by our payment processor when a deposit or withdrawal clears.

Only authorised staff with a direct operational need — such as verifying a withdrawal or investigating a disputed transaction — can access your account record. Access is logged and audited internally.

Yes. Submit a data access request through the Account Help Portal or by emailing support. Include your registered mobile number so we can locate your record and respond promptly.

We retain records for the period required by applicable law in the Philippines. Once that period ends, personal data not needed for compliance purposes is removed from our active systems.

We do not sell or share your personal information with third parties for their own marketing purposes. Data passed to payment processors like InstaPay covers only what is needed to process your transaction.

We use session and preference cookies. You can disable non-essential cookies through your browser settings. Turning off session cookies may affect your ability to stay logged in on mobile.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

InfoLegal Infolukyjili Deposits and Withdrawals InfoAbout Us

How lukyjili Handles Your Personal Information

How We Protect and Manage Your Information

Contact Channels for Data and Privacy Requests

Live Chat

Email Support

Account Help Portal

Common Questions About Your Data on lukyjili

01 Does lukyjili store my GCash or Maya PIN?

02 Who can see my account details?

03 Can I request a copy of the data you hold on me?

04 How long do you keep my data after I close my account?

05 Do you share my data with third parties for marketing?

06 What cookies does lukyjili use and can I turn them off?

Privacy Policy

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